The MyISP Mobile App

In today’s fast-paced world, staying connected and managing your internet services efficiently is more important than ever. UrbanConnect is excited to announce the latest update to the MyISP app, designed to provide our customers with a seamless and enhanced experience. Whether you're managing your account, troubleshooting issues, or staying updated with the latest services, the MyISP app is your go-to tool.

Important Update Information

The MyISP app (formerly known as Customer Portal) has been updated to include new features and improvements. If you already have the app installed, please note that you may need to reenter your credentials upon logging in again. This is a one-time step to ensure your account security and the smooth functioning of the updated app.

Key Benefits of the MyISP App

The MyISP app is designed to provide a seamless and hassle-free experience when managing your UrbanConnect fibre services. With an intuitive interface and essential features, the app makes account management, support, and service customisation more convenient than ever.

Account Management Made Easy

With the MyISP app, managing your UrbanConnect account is simple and accessible from the convenience of your smartphone or tablet. The app allows you to:

• View and update your account details in real-time without the need to log in via a desktop browser.

• Check your billing history to keep track of past payments and upcoming invoices.

• Make payments quickly and securely, ensuring uninterrupted service.

• Receive payment reminders and important notifications, keeping you informed about your account status at all times.

With everything in one place, you no longer need to rely on multiple platforms or customer service calls to handle basic account tasks.

24/7 Support and Troubleshooting

Internet-related issues don’t always happen during standard business hours, which is why the MyISP app provides 24/7 access to support resources.

• Gain instant access to a comprehensive support centre filled with FAQs and troubleshooting guides.

• Use built-in tools to diagnose and resolve common connectivity issues without needing to call for assistance.

• Easily contact customer service through the app for personalised support.

With these features, you can resolve issues faster and get back to enjoying uninterrupted connectivity.

Service Customisation

The MyISP app gives you the flexibility to manage your services on your own terms.

• Modify your current internet package to better suit your needs.

• Add new services or features without needing to call customer support.

• Make adjustments quickly and efficiently, ensuring your internet experience remains tailored to your household’s requirements.

This level of control makes it easier than ever to adapt your UrbanConnect service to your lifestyle.

Usage Statistics & Monitoring

Stay informed about your internet performance with real-time service monitoring.

• Check live stats to track how your connection is performing at any given moment.

• Monitor historical usage trends, helping you assess whether your current plan meets your needs.

This transparency allows you to better understand your service and optimise your internet experience.

Easy Download Access

Downloading the MyISP app is simple and hassle-free.

• It is available for both iOS and Android devices, ensuring compatibility with most smartphones and tablets.

• You can download it directly from the App Store or Google Play Store for a quick and secure installation.

• For direct download links, visit our website and navigate to the Customer Portal page, where you'll find all the details needed to get started.

With easy access to the app, managing your UrbanConnect service has never been more convenient.

Take Full Control of Your UrbanConnect Experience

The MyISP app is designed to enhance your UrbanConnect experience, offering a user-friendly way to manage your account, access support, customise your service, and monitor performance—all in one place.

Download the app today and enjoy the convenience of having complete control over your UrbanConnect account, anytime and anywhere.

For more details and to download the app, visit our Customer Portal page now.

Stay connected, stay in control with UrbanConnect.