Contact Us

Phone

Need quick assistance? Our dedicated support team is just a call away.

Our support team is trained to handle a variety of concerns, from troubleshooting connectivity issues to guiding you through the setup process. If you're an existing customer looking for account support or a new customer wanting to learn more about our services, don't hesitate to reach out.

We value your time, which is why our team works to resolve queries efficiently. Call us today and experience the UrbanConnect difference.

Email

Prefer to communicate via email? We offer dedicated email support to ensure your queries are handled promptly.

• Support Enquiries: For technical issues, troubleshooting, or assistance with your account, reach out to our support team. Our fibre specialists are available to guide you through solutions and ensure your internet experience remains seamless.
• Sales Enquiries: Looking to sign up for UrbanConnect fibre or have questions about our packages? Our sales team is ready to provide you with the best options to suit your needs.

We aim to respond to emails as quickly as possible, ensuring that you receive the support and information you need without unnecessary delays. Whether you have a simple question or require in-depth assistance, our team is here to help.

For a faster response, please provide relevant details such as your account information or the nature of your request when reaching out to us.

As a customer-centric ISP, we are committed to making your fibre experience as smooth and reliable as possible.

Stay connected with UrbanConnect, and let us handle all your fibre internet requirements with professionalism and efficiency.