Investigating
December 9, 2025 at 08:21 AMDecember 9, 2025 at 08:21 AM
We are aware of an outage affecting services in this region. Engineers are currently investigating.
Stay on top of the competitive leaderboard when you use UrbanX with our reliable connection and check on your internet lines' health with our Network Status page. See the status of all UrbanConnect's networks immediately.
EXPERIENCING OUTAGES
Link Layer - Outage - North Beach
INVESTIGATING
Unifybr - Outage - Cape Town Region
INVESTIGATING
Gauteng
KwaZulu-Natal
Western Cape
Mpumalanga
Eastern Cape
North West
Free State
Openserve
Operational
Operational
Operational
Operational
Operational
Operational
Operational
Vumatel
Operational
Operational
Operational
Operational
Operational
Operational
Operational
MetroFibre
Operational
Operational
Operational
Operational
Operational
Frogfoot
Operational
Operational
Operational
Operational
Operational
Operational
Operational
LinkLayer
Major Outage
Zoom
Operational
Operational
Operational
Operational
Unifybr
Operational
Vodacom
Operational
Operational
Operational
Operational
Operational
Operational
WECOM
Operational
Octotel
Operational
Recent Notices
Last 7 Days
Link Layer - Outage - North Beach
Unifybr - Outage - Cape Town Region
Investigating
December 9, 2025 at 08:19 AMDecember 9, 2025 at 08:19 AM
We are aware of an outage affecting services in this region. Engineers are currently investigating.
Abnormal Latency - Middle East
Resolved
December 7, 2025 at 06:33 PMDecember 7, 2025 at 06:33 PM
The fault has been resolved. Should you still be experiencing issues, please contact our support team.
Investigating
December 7, 2025 at 04:47 PMDecember 7, 2025 at 04:47 PM
We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.
Link Layer Outage - Camperdown
Resolved
December 7, 2025 at 09:56 AMDecember 7, 2025 at 09:56 AM
The fault has been resolved. Should you still be experiencing issues, please contact our support team.
Investigating
December 7, 2025 at 07:32 AMDecember 7, 2025 at 07:32 AM
We are aware of an outage affecting services in this region. Engineers are currently investigating.
Octotel - Major Outage - Cape Town, Western Cape
Resolved
December 6, 2025 at 08:25 AMDecember 6, 2025 at 08:25 AM
We are observing services have restored and are testing stable.
We anticipate no further service disruptions.
MONITORING
December 6, 2025 at 06:18 AMDecember 6, 2025 at 06:18 AM
We are observing most of the affected customers connectivity has restored while some customers in Woodstock/Salt River still remain down. Technicians are currently working on repairs and splicing multiple links to restore all services.
Kindly note services remain at risk while technicians work on permanent repairs.
ETR is 6 hours.
MONITORING
December 5, 2025 at 08:10 PMDecember 5, 2025 at 08:10 PM
Technicians are currently splicing fibres to restore connectivity. We are observing most of the affected customers connectivity have restored while some services still remain down.
Kindly note services remain at risk while technicians work on permanent repairs.
IDENTIFIED
December 5, 2025 at 06:56 PMDecember 5, 2025 at 06:56 PM
Floating teams are currently working on repairs onsite. Technicians continue with restoration work to restore connectivity for affected services. Currently no ETR available.
IDENTIFIED
December 5, 2025 at 06:17 PMDecember 5, 2025 at 06:17 PM
Technicians located damage to the infrastructure that is affecting multiple services. The technicians have started the restoration, requiring new fibre to be floated.
IDENTIFIED
December 5, 2025 at 05:42 PMDecember 5, 2025 at 05:42 PM
Technicians were unsuccessful in localising the fault. The team is currently enroute to float a new cable. No ETR is available as yet.
IDENTIFIED
December 5, 2025 at 05:00 PMDecember 5, 2025 at 05:00 PM
Technicians were unsuccessful in localising the fault. The team is currently enroute to float a new cable. No ETR is available as yet.
IDENTIFIED
December 5, 2025 at 03:58 PMDecember 5, 2025 at 03:58 PM
Technicians continue to work on localising the fault. No ETR is available as yet.
IDENTIFIED
December 5, 2025 at 02:59 PMDecember 5, 2025 at 02:59 PM
As per Octotel:
Technicians are onsite currently localizing the fault. No ETR is available as yet
Investigating
December 5, 2025 at 01:04 PMDecember 5, 2025 at 01:04 PM
We are aware of an outage affecting services in this region. Engineers are currently investigating.
Unifybr - Outage - Brookfield, JHB
Resolved
December 4, 2025 at 04:00 PMDecember 4, 2025 at 04:00 PM
This incident has been resolved.
Investigating
December 4, 2025 at 01:59 PMDecember 4, 2025 at 01:59 PM
We are aware of an outage affecting services in this region. Engineers are currently investigating.
More Info
What is the Network Status tool?
The Network Status tool provides real-time updates on the status of UrbanConnect's networks. Whether you're experiencing a slowdown or just want to check for any ongoing maintenance, this page is your go to source for all UrbanConnect network-related information. It covers various line providers, giving you a comprehensive view of any issues or outages that might affect your gaming sessions.
How It Helps You
With real-time updates, you'll always be kept up to date if there's an issue affecting your connection. This means you can plan your gaming sessions around any potential maintenance or outages. With UrbanConnect South Africa's Network Status page, you're always in the loop. You don't have to wonder if a problem is on your end or the network's - the information is right at your fingertips. Then you can also use the Recent Notices section of the Network Status tab to stay up to date on the most recent changes in the UrbanConnect networks over the last 7 days. With UrbanConnect you're always informed, always connected, and always ready.