PAIA MANUAL & FORMS

At UrbanConnect, we are committed totransparency and compliance with South African laws regarding access to information. As part of our commitment to legal and regulatory standards, we provide ourPromotion of Access to Information Act (PAIA) Manual and relevant forms, ensuring that customers, stakeholders, and the public can access information lawfully and responsibly.

PAIA Manual 2023
Request for Access to Record
Outcome of request and fees payable

What is PAIA?

The Promotion of Access to Information Act (PAIA), Act No. 2 of 2000, is a South African law designed to promoteopen access to records held by public and private bodies. It allows individuals and organisations to request information necessary to exercise or protect their rights, provided such access is not restricted by confidentiality, privacy, or security considerations.

PAIA ensures that businesses like UrbanConnect handle information requests efficiently and lawfully, striking a balance between transparency and data protection.

How to Request Information from UrbanConnect

If you need access to specific records from UrbanConnect, you may submit a formal PAIA request following the process outlined in our PAIA Manual. Requests must:

  • Be submitted in writing using the prescribed PAIA request form.
  • Include clear details about the information being requested.
  • Specify the preferred method of access (electronic copy, physical copy, etc.).
  • Be directed to the Information Officer, whose details are provided in the PAIA Manual.

Certain requests may be subject to administrative fees or restrictions based on confidentiality, security concerns, or regulatory compliance.

Download PAIA Manual & Forms

To facilitate lawful access to information, we provide our PAIA Manual and necessary request forms for download. These documents outline:

  • The types of records held by UrbanConnect.
  • The procedure for requesting access to records.
  • Exemptions and limitations on certain types of information.
  • Contact details of our Information Officer for PAIA-related queries.

You can access and download the latest versions of these documents directly from this page.

UrbanConnect's Commitment to Compliance

As a responsible internet service provider, UrbanConnect adheres to South African legal frameworks, ensuring that customer data, business operations, and regulatory obligations are handled with thehighest standards of transparency and security.

For further assistance regarding PAIA requests, please contact our Information Officer via the details provided in our PAIA Manual.